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Shipping, Refunds & Order Support
Clear support for shipping, order issues, and refund review.
CABAID makes topical personal-care products for sensitive body-care moments. Because of that, we do not accept returns, but we do review order concerns carefully and may offer a resolution depending on the circumstances.
Need help with an order? Please include your order number and the email used at checkout so we can assist you faster.
Quick Summary
What to know before you order.
We ship daily except Sundays
Orders are packed and shipped Monday through Saturday, excluding Sundays and certain holidays.
4 PM CT order cutoff
Orders placed before 4 PM CT are typically prepared for the next available shipping cycle.
Most customers see 2–3 day delivery
Delivery varies by destination and carrier, but 3–5 business days is a normal delivery window.
No returns on personal-care products
Due to product integrity, hygiene, and customer safety, CABAID does not accept returns.
Refunds reviewed case by case
Depending on the circumstances, CABAID may offer a partial refund, replacement, store credit, or another resolution at our discretion.
Shipping Timing
Daily shipping, clear expectations.
We work to move orders quickly while keeping fulfillment careful and accurate. Shipping speed can vary by destination, order timing, carrier volume, holidays, and weather.
Shipping schedule
We ship daily except Sundays.
CABAID ships Monday through Saturday. Orders are not shipped on Sundays, and shipping may pause or slow during certain holidays.
Order cutoff
Order cutoff is 4 PM CT.
Orders placed before 4 PM CT are typically prepared for the next available shipping cycle. Orders placed after the cutoff may move into the following shipping cycle.
Delivery window
Most customers see 2–3 days.
Typical delivery varies, but many customers receive orders within 2–3 days. A 3–5 business day delivery window is normal depending on destination and carrier timing.
Tracking
Tracking is sent when available.
When tracking is available, you will receive tracking details by email or text based on the contact information used at checkout.
Address accuracy
Please check your address.
Review your shipping address before placing your order. Once fulfillment begins, CABAID may not be able to change or reroute a package.
Carrier delays
Some delays are outside our control.
Weather, holidays, carrier volume, local delivery issues, and incorrect addresses can affect delivery after a package leaves fulfillment.
Delivery estimates are not guarantees unless a selected shipping method specifically states otherwise.
No Returns Policy
We do not accept returns on personal-care products.
Because CABAID products are topical personal-care items, we do not accept returns. This helps protect product integrity, hygiene, customer safety, and quality standards.
Please do not ship products back to CABAID unless our support team specifically requests it in writing.
Start a Support Request
Personal-care item
Opened or unopened, returns are not accepted.
CABAID does not accept returned product because we cannot resell or reuse topical personal-care items once they have left our care.
Case-by-case review
Refunds may be reviewed depending on the circumstances.
If there is an issue with your order, CABAID may review the situation and offer a partial refund, replacement, store credit, or another resolution at our discretion.
Partial refund possibility
A percentage refund may be offered when appropriate.
Depending on the issue, CABAID may refund a percentage of the purchase price. Refunds are not guaranteed and are determined case by case.
Direct purchases only
We can review CABAID direct orders.
Refund review applies to orders purchased directly from CABAID. Products purchased through another retailer, marketplace, or third-party seller should follow that seller’s policies.
CABAID reserves the right to deny refund requests that do not meet our support criteria or that involve misuse, repeated claims, incomplete information, or purchases made outside official CABAID channels.
Order Issues
Damaged, missing, or incorrect item?
If your order arrives damaged, defective, missing an item, or different from what you ordered, please contact CABAID support as soon as possible with your order number, the email used at checkout, a description of the issue, and clear photos when applicable.
Damaged item
Keep the packaging.
Please keep the item, shipping box, packaging materials, and label until support reviews your request. Photos help us understand what happened.
Wrong item
Send order details.
Include your order number, the item received, the item expected, and photos so we can review the issue quickly.
Missing item
Check shipment details.
Some orders may ship in more than one package. If something appears missing, contact us and we will review the shipment.
CABAID may request photos, order information, tracking details, or other documentation before offering any resolution.
Customer Support
Common order questions.
These answers help customers understand order changes, cancellations, address issues, and how to contact CABAID support.
Contact CABAIDCan I change my order after placing it?
Contact us as soon as possible. We cannot guarantee changes after an order is placed, especially once fulfillment has started, but we will review the request if we are able.
Can I cancel my order?
Cancellation requests must be sent as soon as possible. If the order has already entered fulfillment or shipped, cancellation may no longer be available.
What if I entered the wrong shipping address?
Contact us immediately with the correct address and your order number. Address changes are not guaranteed once fulfillment begins. If the package has already shipped, carrier options may be limited.
Do you accept returns?
No. Because CABAID products are topical personal-care items, we do not accept returns. Depending on the circumstances, CABAID may review an order issue and offer a partial refund, replacement, store credit, or another resolution at our discretion.
How do I contact support?
Use the Contact page or email hello@cabaidcream.com. Include your order number, the email used at checkout, and a clear description of the issue. For damaged or incorrect items, include photos when possible.
Need help with an order?
CABAID support can help with order questions, shipping concerns, damaged packages, missing items, incorrect products, and refund review requests.
CABAID promise
Customer care with clarity.
We aim to make support feel calm, clear, and respectful — because the products we make are often used during tender, sensitive, or transitional body-care moments.
CABAID products are cosmetic topical products and are not intended to diagnose, treat, cure, or prevent disease.