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Contact CABAID
Support for orders, products, and tender questions.
Need help with an order, product question, shipping concern, refund review request, wholesale inquiry, media question, or donation-related message? Send us a note and we will help guide the next step.
We typically respond within 1–2 business days. For order issues, please include your order number and the email used at checkout.
How We Can Help
Choose the right support path.
Order support
Shipping questions, order changes, damaged items, missing items, incorrect products, and refund review requests.
Product questions
Questions about CABAID stretch mark appearance care, Wean & Ease, ingredients, use, and claim boundaries.
Donation or nonprofit-related inquiries
Messages related to families facing life-limiting prenatal diagnoses, infant loss, or care beyond the jar.
Wholesale, media, or partnership inquiries
Retail, creator, press, professional, or collaboration questions can start here.
Send a Message
We are here to help.
Use the form for order support, product questions, refund review requests, donation or nonprofit-related inquiries, wholesale, media, or general questions.
hello@cabaidcream.com
Response time: typically within 1–2 business days.
For damaged, missing, or incorrect orders, please include photos when possible.
Support Paths
What to include in your message.
The more detail you send, the faster we can understand the question and guide the next step.
Order support
Include your order number.
For shipping, delivery, cancellation, address, damaged item, missing item, or refund review questions, include your order number and the email used at checkout.
Damaged or incorrect item
Photos help us review faster.
If an item arrived damaged, incorrect, or missing, include clear photos of the product, packaging, shipping label, and any visible issue when possible.
Product questions
Ask before you choose.
We can help with questions about ingredients, product use, no-added-fragrance formulas, stretch mark appearance support, or Wean & Ease cooling breast comfort.
Donation inquiries
Care beyond the jar.
For messages related to families facing life-limiting prenatal diagnoses, infant loss, or donation-related support, choose the donation or nonprofit-related inquiry option.
Wholesale or professional
Tell us about your store or practice.
For wholesale, retail, lactation, doula, birth worker, boutique, or professional inquiries, include your business name, location, and website if available.
Media or creator
Share the opportunity.
For press, media, creator, affiliate, or partnership requests, include your channel, audience, timeline, and the type of collaboration you are requesting.
Contact FAQ
Before you send your message.
A few quick answers can help you choose the right next step.
Visit Full FAQHow long does CABAID take to respond?
We typically respond within 1–2 business days. During launches, holidays, or high-volume periods, response times may vary.
What email should I use?
You can use the contact form or email hello@cabaidcream.com directly. For order questions, include your order number and the email used at checkout.
Can CABAID help with refund review requests?
Yes. Because CABAID products are topical personal-care items, we do not accept returns. Depending on the circumstances, we may review an issue and offer a partial refund, replacement, store credit, or another resolution at our discretion.
Can you give medical, pregnancy, lactation, or skin-health advice?
CABAID can answer product and ingredient questions, but we cannot provide medical advice. For medical, pregnancy, breastfeeding, lactation, allergy, or skin-health concerns, please contact your healthcare provider.
Can I contact CABAID about donation or nonprofit-related support?
Yes. Choose donation or nonprofit-related inquiry in the form for messages connected to families facing life-limiting prenatal diagnoses, infant loss, or care beyond the jar.
Need a faster answer?
Visit our FAQ, review shipping and refund support, or explore the Comfort Resource Center for product education and body-care guidance.
Customer care
Support with clarity and care.
We aim to make support feel calm, clear, and respectful — because CABAID products are often used during tender, sensitive, or transitional body-care moments.
CABAID products are cosmetic topical products and are not intended to diagnose, treat, cure, or prevent disease.